...

PROCESS RUN

Step-by-step guide to using our Peli Case service for transport.

1. PREPARATION FOR COLLECTION

Please note the following points when preparing for collection

  • If possible, pack/send the old appliance in its original packaging.
    If you no longer have these, use the outer packaging of the new device or alternatively another box.
  • On Apple devices, make sure that the "Find my iPhone/iPad" function is deactivated.
    Depending on the iOS version, this function can be found in different places under Settings.
  • Make sure that you return the cables (power supply unit, USB charging cable, etc.) with the device
  • Pack the device in such a way that it cannot be damaged during transportation!

2. REGISTRATION FOR COLLECTION

Fill in the form with your details on our DHL returns portal.

You will then receive an e-mail from DHL with the completed returns label. Please print out this label and stick it on the box containing the old appliance.
If you have not received an e-mail, please check your spam folder.

3. HANDOVER TO DHL

Hand over the box with the old appliance to DHL.

contact now

Simply contact us by phone, e-mail or visit us on site.

Skip to content